Frequently Asked Questions

GetKarry is a peer-to-peer cross-border logistics platform that connects travelers with unused luggage space to buyers seeking fast and affordable delivery of international goods. Our airport escrow model ensures secure transactions for all parties.

Travelers post their flight details and available baggage space. Buyers submit item requests. Once a traveler accepts, pricing is set, and the buyer pays into escrow. The traveler purchases and delivers the item at the destination airport. Upon delivery confirmation, funds are released.

Yes! We implement multiple safety measures including user verification, escrow payment protection, in-app communication tracking, and a comprehensive dispute resolution system. All payments are held securely until delivery confirmation.

GetKarry charges a 10% platform fee on completed transactions. This fee covers payment processing, escrow services, and platform maintenance. There are no hidden charges.

Buyers pay the total amount (item cost + delivery fee) into our Stripe Connect escrow system. Funds are held securely until the buyer confirms delivery. Once confirmed, the delivery fee is released to the traveler within 24 hours.

Prohibited items include illegal substances, weapons, explosives, controlled drugs, hazardous materials, counterfeit goods, and any items restricted by airline or customs regulations. Users must comply with all applicable laws.

Orders can be canceled for a full refund before item purchase. After purchase, cancellations result in a partial refund minus the item cost. If a flight is canceled or significantly delayed, buyers receive a full refund.

Delivery is confirmed by the buyer through the platform after receiving the item at the destination airport. Buyers should verify item condition before confirming. This triggers the automatic fund release to the traveler.

GetKarry mediates disputes using evidence from chat logs, receipts, and photos. We review all documentation and make fair decisions on fund disbursement. Our dispute resolution process typically takes 3-5 business days.

Earnings vary based on route, item type, and agreed delivery fees. Travelers typically earn between $20-$100 per delivery. Popular routes (Singapore-Thailand, US-Asia) tend to have higher demand and earning potential.

Currently, GetKarry does not provide insurance. Users engage in transactions at their own risk. We recommend discussing item value and taking photos as documentation. Future premium services may include insurance options.

Users complete KYC verification by uploading government-issued ID and completing profile information. Travelers may optionally upload flight tickets for additional trust. All verification documents are reviewed by our team.